William “Bill” Hiltz BSc MBA CET

About me

My name is William Hiltz; friends just call me Bill.

When I tell “non-dental” people I am a full time embezzlement investigator and data auditor, most respond with a puzzled look of disbelief on their face and then ask:

“You do what?!” “How did you get into <that>?”

It started more than 25 years ago

My path first crossed dentistry in 1989, when my own dentist asked me if I could help him with a “computer problem” in his office.

Back then, I owned and managed a computer sales and consulting business, so I was the guy people called for such things. I was already fascinated with computing, and this encounter led an intense life-long interest with “dental software”. Don’t know why that happened, but it did.

Soon I was selling and installing dental software in offices from coast to coast.

4 years and many, offices later, I was installing dental software and the dentist invited me to meet his family and have a bite to eat. We drank beer and philosophized. Near the end of the evening, he asked why I had not gone to university.

I don’t remember what I said back to him, but the words stuck in my head.

In less than 9 months, and with great encouragement and support from my wife, we sold our home, packed up our belongings and 4 small children, and traveled 800 miles to attend university.

We both attended on a full-time basis for seven years, from 1994 to 2001. We picked up a few degrees along the way.

During university, I helped pay expenses by doing work for local dentists, delivering courses at the local dental school, and community college. I also taught courses on a part time basis in electrical engineering (Programmable Logic Controllers, motor controls, semi-conductors)

While still in university, I was hired to be the the lead dental informatics consultant on a multi-million dollar project to computerize three different military hospitals.

That was in 1998, and the military brass wanted all the latest toys. Digital radiography, touch screen electronic charting, patient management. The systems we deployed were ahead of their time – it was a fun and exciting project to work on.

After graduation, I became a freelance consultant helping dentists with buy/sell transactions, lease negotiations, practice builds, implementing “systems” and IT issues.

Then, as is often the case, fate knocked on my door.

It was 2004. My wife was working as a dental hygienist in that office and sounded the alarm to the dentist. That was my very first dental embezzlement investigation.

I went on to co-found a company called Prosperident in 2006, and continued to provide fraud, embezzlement and investigative services to dentists.

In June of 2017, I left Prosperident to create Hiltz & Associates.

During my career, I have performed and managed over 600 investigations.

Education

Dalhousie University
MBA ’01
BSc Biology (Advanced Major) ’99
BSc Biology ’98

Marine Institute
Diploma – Industrial Instrumentation 
Certification ’83

Experience

Summary

Experienced in data auditing, data mining and data analysis.

Acknowledged expert in the detection, investigation and remediation of fraud and embezzlement in dental practices.

Published author and speaker on the subject of embezzlement in dentistry, and dental informatics.

Extensive experience as an adviser and consultant on issues related to embezzlement, healthcare fraud, investigative accounting, practice transitions, and operational matters.

Hiltz & Associates

August 2017 – Present

Founder, CEO

Prosperident Inc.  – Chief Operating Officer / Chief Fraud Examiner / Chief Privacy Officer

October 2012 – June 2017 (4 years 9 months)

As Chief Operating Officer of Prosperident, I had full responsibility for the day-to-day activities of Prosperident’s business and network infrastructure. I provided direction to Prosperident’s management team regarding ways to streamline processes and increase its standard of service delivery.

As Chief Fraud Examiner,  I performed the company’s “difficult” fraud and embezzlement investigations and oversaw all fraud examinations conducted by Prosperident’s investigators.

As Chief Privacy Officer I oversaw all ongoing activities related to the development, implementation, maintenance of, and adherence to policies and procedures covering the privacy of, and access to, PHI in compliance with federal and state laws and Prosperident’s information privacy practices.

Prosperident – Vice President / Chief Fraud Examiner

September 2008 – October 2012 (4 years 2 months)

• Planned and executed fraud and embezzlement investigations; provided support to Prosperident’s fraud examiners and intermediate analysts.
• Extensive use of data analysis tools and advanced data mining techniques.
• Expert at connecting the dots and quarterbacking the activities of other professionals, such as attorneys, prosecutors and law enforcement.

Prosperident – Co-Founder

January 2006 – August 2008 (2 years 8 months)
– Dental practice start-ups, buy-ins and buy-outs
– Dental practice profitability and business advisory services
– assisting dental practices in ownership transitional processes
– dental office fraud and embezzlement investigations
– dental office fraud detection and prevention services.
– consults on structuring associateships and partnerships.
– served as an advisory board member for the Order of Privacy Officers
– frequent lecturer in the areas of dental fraud, records security and confidentiality.

Maritime Medical Services – Dental Informatics Project Consultant

October 1997 – August 1998 (11 months)

• Served as principal dental informatics consultant for the “DND Atlantic Health Care” project. (acmultimillion dollar healthcare adjudication and records management system)
• Researched, specified & selected dental management, EDI, graphical charting and digital radiography systems as per military tender specifications.
• Negotiated and administered vendor contracts under stringent military specifications.
• Liaised with client, vendors and lead project consultant (DMR) to determine the feasibility and
  implementation of project changes.
• Developed, supervised and delivered training and training materials to DND officers & staff at four Canadian Forces Bases during the implementation phase.
• Effectively resolved conflicts in a highly volatile and political work environment.

Harris Beattie MacLennan & Co. – Associate

November 2004 – December 2005 (1 year 2 months)

Harris Beattie MacLennan & Co. Limited, was a Halifax-based management consulting firm with clients
from across Canada and the US specializing in providing assistance in tax planning, practice transition and
healthcare economics.

During my associateship, I was responsible for developing the “dental” side of HBMCO by providing
management consulting services to dental professionals.

Nova Scotia Community College – Adjunct Faculty 

1995 – 2004 (10 years)
– Researched, developed, marketed and delivered courses in Programmable Logic Controllers targeted at
trades, technologist and engineering audiences.
– Introductory to advanced level courses using Allen Bradley Series 5, SLC 500, Gould, GE Fanuc and
LogixPro.

Nova Scotia Community College – Faculty 

September 2003 – December 2003 (4 months)
Deliver courses to electrical engineering technology students in the following subjects:
– semiconductor theory
– programmable logic controllers (RS Logix, AB Series 5)
– industrial automation and controls (LabView)

Nova Scotia Community College – Analyst

March 2002 – September 2002 (7 months)
Data mining PeopleSoft data using SPSS for institutional research purposes.
Published data mining report for Academic Services and Senior Administration.

Nova Scotia Community College – Manager, School of Trades and Technology

August 2001 – July 2002 (1 year)
Reported to the Dean of Part Time Studies and Dean of the School of Trades and Technology.

Freelance Consultant

September 1994 – April 2001 (6 years 8 months)

Provided a variety of technical and training services for multiple clients
Dental Informatics, Dental Management Software
Retail and Commercial Point of Sale
Programmable Logic Controllers,

Maritime Medical Services – Dental Informatics Project Consultant

October 1997 – August 1998 (11 months)

• Served as principal dental informatics consultant for the “DND Atlantic Health Care” project. (acmultimillion dollar healthcare adjudication and records management system)
• Researched, specified & selected dental management, EDI, graphical charting and digital radiography systems as per military tender specifications.
• Negotiated and administered vendor contracts under stringent military specifications.
• Liaised with client, vendors and lead project consultant (DMR) to determine the feasibility and
  implementation of project changes.
• Developed, supervised and delivered training and training materials to DND officers & staff at four Canadian Forces Bases during the implementation phase.
• Effectively resolved conflicts in a highly volatile and political work environment.

My first embezzlement case.

The one that started my journey.