William “Bill” Hiltz BSc MBA CET

About me

I’ve been described as an odd mix of engineer, biologist, data analyst, computer expert, businessman, consultant, and amateur scientist.

When I tell “non-dental” people what I do for a living, most respond with a puzzled look on their face and then ask “How did you ever get involved with that (profession)?

Here’s how:

My path first crossed dentistry in 1989, when my own dentist asked me if I could help him with a “computer problem” in the office. (Unix OS) Back then, I owned and managed a computer sales and consulting business.

That encounter led to my interest and lifelong fascination with “dental software” and soon, I was was selling and servicing dental software and computers to dentists – and training their staff.

I did this for about 4 years until another encounter shifted direction again.

I was setting up new software for a dentist in his office. We became friends, he invited me to meet his family, we drank beer and philosophized. Near the end of the evening, he asked why I had not gone to college.  I don’t remember what I said back, but his words stuck in my head.

9 months later, and with great encouragement and support from my wife, we sold our home, packed up our belongings and 4 small children, and traveled  800 miles to attend college. We both enrolled as full-time students for 7 years and graduated together in 2001.

During college, I helped with expenses by consulting to local dentists. Lecturing at the local community college, dental school, and in was on contract to the military as a Dental Informatics Advisor . We were computerizing dental offices in 3 military hospitals. (touch screens, digital radiography, electronic charting – that was fun back in 1999)

Soon after college, I began “dental consulting” again, which led to my co-founding Prosperident 2006, which led my first dental embezzlement investigation, which led to hundreds more investigations, and culminated with the opening my own private practice in 2017.

Education

Dalhousie University
MBA ’01
BSc Biology (Advanced Major) ’99
BSc Biology ’98

Marine Institute
Diploma – Industrial Instrumentation 
Certification ’83

Experience

Summary

Experienced in data auditing, data mining and data analysis.

Acknowledged expert in the detection, investigation and remediation of fraud and embezzlement in dental practices.

Published author and speaker on the subject of embezzlement in dentistry, and dental informatics.

Extensive experience as an adviser and consultant on issues related to embezzlement, healthcare fraud, investigative accounting, practice transitions, and operational matters.

Hiltz & Associates

August 2017 – Present

Founder, CEO

Prosperident Inc.  – Chief Operating Officer / Chief Fraud Examiner / Chief Privacy Officer

October 2012 – June 2017 (4 years 9 months)

As Chief Operating Officer of Prosperident, I had full responsibility for the day-to-day activities of Prosperident’s business and network infrastructure. I provided direction to Prosperident’s management team regarding ways to streamline processes and increase its standard of service delivery.

As Chief Fraud Examiner,  I performed the company’s “difficult” fraud and embezzlement investigations and oversaw all fraud examinations conducted by Prosperident’s investigators.

As Chief Privacy Officer I oversaw all ongoing activities related to the development, implementation, maintenance of, and adherence to policies and procedures covering the privacy of, and access to, PHI in compliance with federal and state laws and Prosperident’s information privacy practices.

Prosperident – Vice President / Chief Fraud Examiner

September 2008 – October 2012 (4 years 2 months)

• Planned and executed fraud and embezzlement investigations; provided support to Prosperident’s fraud examiners and intermediate analysts.
• Extensive use of data analysis tools and advanced data mining techniques.
• Expert at connecting the dots and quarterbacking the activities of other professionals, such as attorneys, prosecutors and law enforcement.

Prosperident – Co-Founder

January 2006 – August 2008 (2 years 8 months)
– Dental practice start-ups, buy-ins and buy-outs
– Dental practice profitability and business advisory services
– assisting dental practices in ownership transitional processes
– dental office fraud and embezzlement investigations
– dental office fraud detection and prevention services.
– consults on structuring associateships and partnerships.
– served as an advisory board member for the Order of Privacy Officers
– frequent lecturer in the areas of dental fraud, records security and confidentiality.

Maritime Medical Services – Dental Informatics Project Consultant

October 1997 – August 1998 (11 months)

• Served as principal dental informatics consultant for the “DND Atlantic Health Care” project. (acmultimillion dollar healthcare adjudication and records management system)
• Researched, specified & selected dental management, EDI, graphical charting and digital radiography systems as per military tender specifications.
• Negotiated and administered vendor contracts under stringent military specifications.
• Liaised with client, vendors and lead project consultant (DMR) to determine the feasibility and
  implementation of project changes.
• Developed, supervised and delivered training and training materials to DND officers & staff at four Canadian Forces Bases during the implementation phase.
• Effectively resolved conflicts in a highly volatile and political work environment.

Harris Beattie MacLennan & Co. – Associate

November 2004 – December 2005 (1 year 2 months)

Harris Beattie MacLennan & Co. Limited, was a Halifax-based management consulting firm with clients
from across Canada and the US specializing in providing assistance in tax planning, practice transition and
healthcare economics.

During my associateship, I was responsible for developing the “dental” side of HBMCO by providing
management consulting services to dental professionals.

Nova Scotia Community College – Adjunct Faculty 

1995 – 2004 (10 years)
– Researched, developed, marketed and delivered courses in Programmable Logic Controllers targeted at
trades, technologist and engineering audiences.
– Introductory to advanced level courses using Allen Bradley Series 5, SLC 500, Gould, GE Fanuc and
LogixPro.

Nova Scotia Community College – Faculty 

September 2003 – December 2003 (4 months)
Deliver courses to electrical engineering technology students in the following subjects:
– semiconductor theory
– programmable logic controllers (RS Logix, AB Series 5)
– industrial automation and controls (LabView)

Nova Scotia Community College – Analyst

March 2002 – September 2002 (7 months)
Data mining PeopleSoft data using SPSS for institutional research purposes.
Published data mining report for Academic Services and Senior Administration.

Nova Scotia Community College – Manager, School of Trades and Technology

August 2001 – July 2002 (1 year)
Reported to the Dean of Part Time Studies and Dean of the School of Trades and Technology.

Freelance Consultant

September 1994 – April 2001 (6 years 8 months)

Provided a variety of technical and training services for multiple clients
Dental Informatics, Dental Management Software
Retail and Commercial Point of Sale
Programmable Logic Controllers,

Maritime Medical Services – Dental Informatics Project Consultant

October 1997 – August 1998 (11 months)

• Served as principal dental informatics consultant for the “DND Atlantic Health Care” project. (acmultimillion dollar healthcare adjudication and records management system)
• Researched, specified & selected dental management, EDI, graphical charting and digital radiography systems as per military tender specifications.
• Negotiated and administered vendor contracts under stringent military specifications.
• Liaised with client, vendors and lead project consultant (DMR) to determine the feasibility and
  implementation of project changes.
• Developed, supervised and delivered training and training materials to DND officers & staff at four Canadian Forces Bases during the implementation phase.
• Effectively resolved conflicts in a highly volatile and political work environment.

My first embezzlement case.

The one that started my journey.