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Fraud, Embezzlement and Risk in the Dental Office

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Podcast: Interview with dental embezzlement expert, William Hiltz

William Hiltz has been a trusted advisor to dentists for over 20 years. Bill’s first encounter with employee dishonesty was in 2004, when his own dentist was embezzled for over $60,000. Bill investigated that case (yes, she was convicted) and since then has conducted hundreds more investigations, uncovering millions of dollars in embezzlement and saving […]

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Which of these fraud (embezzlement) scenarios is worse?

If you were forced to choose… These are two of the various “financial misconduct” schemes that I encounter during my work. Which of these scenarios is worse? If you had to, which one would you choose?

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3X to 5X No, I am not talking about loupes. It’s something else. I have confronted and fired a surprising number of dishonest employees; both in person or by video. Most employees immediately and vigorously deny the allegations – then leave in a hurry. A few have made verbal threats at the dentist on the […]

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Patient Refunds – Are you doing it right?

“I have noticed an increase in the number of cases involving theft of patient and insurance refunds over the last 2 years.” Bill Hiltz Here are are a few suggestions to help when processing refunds: Secure your merchant terminal so employees cannot issue a refund to a credit or debit card without authorization. (note: this […]

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#16 • Fraud Prevention and your Practice Management Software

“Welcome, I hope that the tips and advice provided here are a benefit to you and your practice. If you have questions, do not hesitate to contact me for assistance” – Bill Hiltz   This post outlines a few of the things that you should do to protect your practice. Let’s start with the basics. First, […]

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Protect Your Practice – Free Downloads

Free Downloads  

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“#15 • “I’ll just let her go. What could possibly go wrong?”

“I’ll just let her go” These are the first words that many dentists think when confronted with employee dishonesty. They rationalize that the best solution to their dishonesty problem is to terminate the person’s employment and “move on”. No rational person enjoys confrontation Confrontation is unpleasant and most of us innately want to avoid it.  […]

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TIP #14 – Supply theft and loss in the dental office.

This was only my fourth investigation In 2005, I received a call from a local dentist who told me he was in his office on a Saturday doing some work. He pulled a patient chart from the file cabinet and was stunned to see four $100 dollars bills neatly tucked inside. This left the doctor […]

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