Hiltz & Associates Blog

Practice Management Software – Credit Balances A credit balance on a patient’s account normally arises when a patient has prepaid for their treatment or has overpaid their balance.  Sometimes in error, an insurance company will overpay, and this can also create a credit balance. The credit balances above represent money that the practice owes to […]

Merchant Account “Refunds” All credit card terminals can accept payments, and many are set up to allow employees to issue refunds. This creates an opportunity for a dishonest employee to issue fraudulent refunds to their own credit or debit card. FraudBuster Frequency:   Monthly Examine your monthly Merchant Account Statement for “refunds.  These will be […]