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This blog was last updated in 2019.


Merchant Account “Refunds”

All credit card terminals can accept payments, and many are set up to allow employees to issue refunds.

This creates an opportunity for a dishonest employee to issue fraudulent refunds to their own credit or debit card.

FraudBuster Frequency:   Monthly

Examine your monthly Merchant Account Statement for “refunds.  These will be listed in a separate column on your statement.

Print a report from your practice management software that shows refunds issued for the same month.

Reconcile the dates and amounts of any credit card refunds to make sure each one was legitimately issued.

For a more detailed explanation about “refunds” please refer to:

“Patient Refunds – Are you doing it right?”
https://www.hiltzandassociates.com/patient-refunds/

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