Hiltz & Associates Blog

Fraud, Embezzlement and Risk in the Dental Office

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Grand theft suspect targeted dental patients, sheriff says

Demetrius Nolen, 23, is accused of stealing from customers at All Smiles Dentistry April 9/19-FORT PIERCE, Fla. — A Fort Pierce man was arrested on Monday for identity theft, grand theft and fraud. The St. Lucie County Sheriff’s Office says 23-year-old Demetrius Nolen worked for All Smiles Dentistry and it is believed that is how […]

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Texas Woman Who Embezzled $1.2M From Doctor Kills herself in Walmart Parking Lot Hours Before Sentencing

Paige Bisher became so close to her employers, she added the woman to her will! May 07, 2018 – A Texas woman was found dead from a self-inflicted gunshot wound to the chest hours before she was to be sentenced for embezzling more than $1.2 million from the couple she worked for, according to official […]

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3X to 5X No, I am not talking about loupes. It’s something else. I have confronted and fired a surprising number of dishonest employees; both in person or by video. Most employees immediately and vigorously deny the allegations – then leave in a hurry. A few have made verbal threats at the dentist on the […]

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Patient Refunds – Are you doing it right?

“I have noticed an increase in the number of cases involving theft of patient and insurance refunds over the last 2 years.” Bill Hiltz Here are are a few suggestions to help when processing refunds: Secure your merchant terminal so employees cannot issue a refund to a credit or debit card without authorization. (note: this […]

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#16 • Fraud Prevention and your Practice Management Software

“Welcome, I hope that the tips and advice provided here are a benefit to you and your practice. If you have questions, do not hesitate to contact me for assistance” – Bill Hiltz   This post outlines a few of the things that you should do to protect your practice. Let’s start with the basics. First, […]

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Fired Dental Employee Accused of Stealing Money and Supplies

Kristy was fired in October and is charged with burglarizing the practice a few months later “This happens often. I recall one case involving over $600,000 in theft where the ex-employee was caught on video coming back into the practice the next day after after she was fired.”  – Bill Hiltz  Feb 2012: A Tinley […]

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Woman charged with stealing thousands from Fort Pierce dental patients

DO NOT IGNORE RED FLAGS “I am familiar with this case. Dr. Knowles observed that Kelly was exhibiting unusual behavior (red flags) and this predicated an investigation. Dr. Knowles losses would have been greater had he ignored his employee’s red flag behavior.” – Bill Hiltz 2013- FORT PIERCE — An investigation into a dentist’s former billings […]

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Office manager stole from Manhasset Dental, police say

Erika Lucassi is charged with stealing from dentist for nearly nine years. Feb 2018: An Ozone Park, Queens, woman was arrested Tuesday for allegedly stealing money from a Manhasset dental office for nearly nine years. Erika Lucassi, 36, was working as an office manager at Manhasset Dental (https://www.manhassetdental.com/)on Northern Boulevard, detectives said in a news […]

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