Patient Refunds – Are you doing it right?
“I have noticed an increase in the number of cases involving theft of patient and insurance refunds over the last 2 years.” Bill Hiltz Here are are a few suggestions to help when processing refunds: Secure your merchant terminal so employees cannot issue a refund to a credit or debit card without authorization. (note: this […]
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#16 • Fraud Prevention and your Practice Management Software
“Welcome, I hope that the tips and advice provided here are a benefit to you and your practice. If you have questions, do not hesitate to contact me for assistance” – Bill Hiltz This post outlines a few of the things that you should do to protect your practice. Let’s start with the basics. First, […]
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Fired Dental Employee Accused of Stealing Money and Supplies
Kristy was fired in October and is charged with burglarizing the practice a few months later “This happens often. I recall one case involving over $600,000 in theft where the ex-employee was caught on video coming back into the practice the next day after after she was fired.” – Bill Hiltz Feb 2012: A Tinley […]
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Woman charged with stealing thousands from Fort Pierce dental patients
DO NOT IGNORE RED FLAGS “I am familiar with this case. Dr. Knowles observed that Kelly was exhibiting unusual behavior (red flags) and this predicated an investigation. Dr. Knowles losses would have been greater had he ignored his employee’s red flag behavior.” – Bill Hiltz 2013- FORT PIERCE — An investigation into a dentist’s former billings […]
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Office manager stole from Manhasset Dental, police say
Erika Lucassi is charged with stealing from dentist for nearly nine years. Feb 2018: An Ozone Park, Queens, woman was arrested Tuesday for allegedly stealing money from a Manhasset dental office for nearly nine years. Erika Lucassi, 36, was working as an office manager at Manhasset Dental (https://www.manhassetdental.com/)on Northern Boulevard, detectives said in a news […]
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Woman pleads guilty in $355,000 embezzlement and sentenced to 18 months
“This is a story from 2009 that has all the classic hallmarks of what happens when a long time employee steals from the practice. The losses were large, she was trusted and betrayed her employer. The dentist just wanted to put all this behind him. Unlike many cases, this victim actually was repaid $200,000 of […]
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Two former Haledon dental office employees admit to stealing over $200K
“They were paid well. They were rewarded handsomely. And yet they stole.” Dr. Dominick Lembo March 18, 2014 — Two longtime employees have admitted embezzling $200,000 worth of insurance company payments from a New Jersey dentist. Office manager Arlene Marchese and dental hygienist Karen Wright had worked for Dominick Lembo, DMD, at his Belmont Dental […]
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